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New

Seasonal Customer Service Representative (Remote)

VIPdesk Connect

This is a Full-time position in Lexington, KY posted January 19, 2022.

The Remote Customer Service Representative is a solution-oriented customer care professional and part of a diverse and engaged team dedicated to the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. The Representative provides an authentic customer experience via phone, email, and chat, utilizing a variety of software tools to navigate customer accounts, research, and review policies, and communicate effective solutions.

The Customer Service Representative assists customers in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service. 

This is a Seasonal position expected to run through May 2022.

Success Qualities:

  • Problem-Solvers – Creative thinkers who look at all perspectives and find a wide range of options to resolve complex or sensitive issues while remaining calm and providing positive customer experiences.
  • EmpatheticCommunicators – How a message is conveyed is equally important as what is said. By putting yourself in another’s shoes, you understand the customer’s perspective and connect, human-to-human, with warmth and respect. Team members provide responsive, accurate, authentic, and above all, human interactions. 
  • Eager Learners – We’re on a path of excellence and growth; that means change. Your quest to know more never ends.  
  • Lives our Values Creative. Flexible. Positive Energy.

While this is a work-from-home opportunity, you must currently reside in one of these states: Arizona, Arkansas, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Nebraska, Nevada, New Mexico, New Jersey, North Carolina, South Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin.

Job Requirements:

What You’ll Do

  • With the utmost professionalism, represent Herff Jones, a well-respected, leading provider of graduation and educational products and services for high schools, colleges, and universities.
  • Using positive energy and a can-do spirit, assist customers via phone, email, and chat
  • Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide basic website navigation and troubleshooting assistance and escalated issues
  • Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions that exceed expectations
  • Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand

What We’re Looking For

  • At least 1 year Customer Service experience, previous remote, fast-paced, call environment experience a plus
  • Strong communication skills, both written and verbal
  • Expertise in asking questions and guiding conversations to resolve customer requests
  • Technically savvy
  • Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements
  • Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
  • Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations

Employment consideration is subject to successfully passing pre-screening assessment(s), meeting home office system requirements, and pre-employment background check.

 

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.