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Market General Manager


This is a Full-time position in Lexington, KY posted April 30, 2021.

R162441021342269 Danforth Drive, Lexington, Kentucky 40511Job DescriptionJob DescriptionTruGreen is committed to providing personalized attention for our associates.

We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals.

We continuously strive to make TruGreen an employer of choice and “a great place to work!”Position OverviewThe Market General Manager will be responsible for delivering operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term.

This role will also demonstrate customer focus by prioritizing customer relationships and works to “do right” by the customer, realizing that they are at the core of the business.Responsibilities1.

Engages and adapts in complex interactions with multiple stakeholders, in the same room or in parallel interactions, in alignment with what the situation demands, by considering preferred communication and learning styles, emotional states, and the unique environmental circumstances.2.

Ensures plans to mitigate risks at a site level are appropriate, and process-related risks are escalated.

Engages internal SMEs on safety related subjects to confirm approach.

Ensures changes are implemented accordingly.3.

Demonstrates ability to manage a multi-site P for up to three sites and model out the financial impact of decisions made at the branches.4.

Ensure branch-level business functions are running smoothly and collaborating with headquarters.

Complete administrative tasks such as reporting in a timely manner.5.

Uses site-level financial and operational metrics, and feedback from service managers to assess overall performance.

Works with site-level managers to walk through operational items and make decisions.6.

Ensures that Service Managers, Specialists and branch employees are completing required certifications and advocates for participation in training programs and development activities as scheduled; Emphasizes mentorship to accelerate organizational capability.7.

Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint.CompetenciesAccountability
– holding self and others accountable to meet commitments.Decision Quality
– Making good and timely decisions that keep the organization moving forward.Develops Talent
– Developing people to meet both their career goals and the organization’s goals.Resourcefulness
– Securing and deploying resources effectively and efficiently.Drives Results
– Consistently achieving results, even under tough circumstances.Education and Experience RequirementsBachelor’s degree (BS/BA/BBA) or six (6) years of related experience or equivalent combination of education and experience required.

MS/MA/MBA preferred.Minimum of five (5) years related experience required.Minimum of two (2) year management experience required.Demonstrated knowledge of the organization, products, and/or services required.Valid, permanent driver’s license from state of residence and a clean driving record per company standards are required.Current liability auto insurance required.Must be able to obtain and maintain a valid DOT medical card.Must be 21 years of age by date of hire.Certificates, licenses and registrations as required by federal and state law.Knowledge, Skills, and AbilitiesKnowledge of general business operations, principles, concepts and best practicesKnowledge of managerial accounting and general financial concepts, including budgeting and managing profit & lossLeadership and management skills, including staffing, delegation, coaching, and performance managementAssertiveness, sales, and influencing skillsProject and process management skillsOrganizational and time managementsWritten and verbal communication skills, including public speaking and presentationsKnowledge and skill to summarize and interpret data and draw conclusionsAttention to detail and analytical skillsSkill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsAbility to operate a motor vehicle on company businessAbility to travel overnight on company business as neededPhysical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to:
• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilitiesOccasionally required to:
• Lift or move up to 25 lbs
• Stoop, kneel, crouch or crawlThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Noise levelo Low to moderateAdverse Conditions o MinimalTruGreen is committed to Diversity and Inclusion.

We encourage diverse candidates to apply to this position.We are an Equal Opportunity/Affirmative Action Employer
– Minorities/Females/Protected Veterans/Individuals with Disabilities.

To learn more, Click Here or to request an application accommodation,Click Here.California Residents: for information on personal data we collect as part of the application process, Click Here.TruGreen performs pre-employment testing.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.

I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time.