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Director of Operations

Company Confidential

This is a Full-time position in Lexington, KY posted November 25, 2021.

The Director of Clinical Operations is responsible for ensuring successful day-to-day clinical operations and delivery of clinical services.

The Director will be primarily responsible for overseeing the operational efficiency and quality of clinic services at all clinic sites, including direct supervision.

The Director will lead efforts to improve quality outcomes and clinic operations in a way that contributes to an enhanced experience for staff and patients.

S/he will oversee the functioning of key systems vital to clinic operations, including: efficient systems for scheduling; management of clinic flow; referral tracking and panel management.

S/he will lead and facilitate key process improvements in patient access measures, clinic flow, population based quality improvement, and patient experience.

Supervision Received
The Director reports to the Chief Executive Officer (CEO) and collaborates closely with other members of the Clinical Management Team.

It is expected that the Director work independently, checking in the CEO as necessary and having regular meetings to coordinate and discuss goals and work issues.

Duties and Tasks

Clinic Administration (40%)
Responsible for oversight of clinical operations.
In collaboration with Managers, responsible for directing, planning, organizing, supervising and coordinating the services of Clinical Operations
Monitors and ensures clinical and operational performance goals are maintained.

Works with clinical management to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet goals.
Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressing and resolved in a timely and responsive manner.
Maintain efficient patient care work flow through a team approach
Develop, review and update policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service.
Ensure adherence to policies, procedures, and standards regarding: quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records, billing, clinic receipts and deposits, and facility.
Serve as Site Manager at assigned location(s), as needed.

Monitor and ensure clinical and operational performance standards are maintained at the assigned sites(s).

Lead site efforts to achieve established goals for productivity and quality goals, collaborating closely with the Site Clinical Lead.
Administration (35%)
Create, analyze and present data and reports as relevant to clinical operations.
Develop and monitor program goals and objectives, including clinical visits, outreach numbers, and referrals from outreach to clinical services.
Responsible for creating, updating and maintaining policies and procedures related to clinical operations.
Collaborate with Management
Responsible for ensuring compliance with rules and regulations that impact clinic operations, including participation in audits and the development and implementation of Corrective Action Plans.
Track and approve operational expenses within budget guidelines.
Collaborate with the CWO and other management to develop program and organizational goals and budgets.
Provide oversight and leadership for clinical and operational projects.
Participate in the formulation of clinic objectives, policies and procedures, working closely with members of the Clinical Management team.
Evaluate processes and systems of clinic in accordance with clinic policies and procedures.
Collect, organize and summarize data for performance measurement, internal and external reporting and decision-making.
Represent organization in outside committees and/or collaborations as necessary.
Supervision and Training (25%)
Directly supervises staff
Co-lead monthly Coordinating Team meetings with the CEO.
Completes subordinates performance evaluations in a timely manner.
Ensure communication of goals, objectives, policies, and procedures both up and down the chain of command through meetings, huddles and other forms of communication.
Develop, conduct and ensure compliance for all staff for required training related to clinical operations compliance.


5-7 years of management or supervisory experience in a healthcare or medical setting.

College degree or equivalent work experience.

Familiarity with quality and process improvement methodology, such as Lean.

Working knowledge of federal and state regulations that impact clinic operations, including HIPAA, Title 22, Medi-Cal, and HRSA.

Bilingual English/Spanish strongly preferred.

Ability to use Google Suite.

Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.

Effective problem solving and ability to analyze and use data for decision making.

Ability to embrace, manage diversity and build and maintain successful teams.

Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.

Excellent verbal and written communication skills.

Ability to work flexible and extended hours.

Job Type: Full-time

Pay: From $100,000.00 per year

Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
8 hour shift
Ability to commute/relocate:
Lexington, KY 40503: Reliably commute or planning to relocate before starting work (Required)
Bachelor’s (Required)
Work Location: One location