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Director Emergency Services

CommonSpirit Health

This is a Full-time position in Lexington, KY posted May 11, 2021.

OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health.

With more than 700 care sites across the U.S.

& from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S.


Our world needs compassion like never before.

Our communities need caring and our families need protection.

With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.ResponsibilitiesJob Summary / PurposeThe Director of Emergency Services is accountable for all aspects of emergency services at CHI Saint Joseph Health facilities including the Level 1 Trauma Center, patient care quality, program development, strategic planning, performance improvement, operational excellence, facility improvements, patient experience, physician and employee engagement and access.

The position requires a strong knowledge base, the ability to develop trusting relationships with all stakeholders, fiscal and human resource management skills, results orientation, and stellar communication skills.

Leads change to achieve top results in patient care outcomes, satisfaction, employee engagement, physician satisfaction and growth.

Responsible for standards of practice, resource management, program and practice development, fiscal management and 24 hour accountability.Essential Key Job Responsibilities1.

Develops and delivers superior patient care services in two large downtown emergency departments.2.

Builds a strong team devoted to the vision of the highest quality and most efficient care.

Mentors management team members to fully effective leadership.

Delegates to team members effectively.3.

Collaborates with the Department Chairs, Medical Directors, Nursing leaders and other health professional colleagues to evaluate current programs and to plan and implement new and enhanced programs as needed.4.

Improves patient safety as measured by improved outcomes on clinical/ safety metrics.5.

Achieves top quartile patient satisfaction through the design and development of creative care delivery models and effective patient relationship building.6.

Directs planning, organizing, standard setting, and evaluation of outcomes pertaining to the Emergency Departments overall quality/performance improvement program.

Monitors and evaluates those aspects that relate to service line and effectiveness.7.

Leads strategic planning related to emergency service line development to increase market share and competitive market strength.

Evaluates and recommends modifications of service line programs to the executive team.

Implements new patient care programs effectively.8.

Leads and participates in performance improvement activities; patient safety activities; assures Joint Commission accreditation and other internal and external regulatory standards are maintained.

Assures the monitoring and evaluation, with medical staff and employee input, of the quality and appropriateness of patient services provided by the service line through Emergency Services.9.

Develops, implements, and monitors the capital and operational budgets in the Emergency Department, promoting optimum allocation and utilization of resources to accomplish defined goals.

Supervises expenditures through analysis of reports and management development.

Balances quality and cost in making decisions on how resources are utilized.

Participates in securing and administering operational and program contracts, cooperative agreements, and grants for Emergency Services.10.

Oversees education, supervision and evaluation of staff including nursing, technicians, billing and documentation specialists, and nurse practitioners.11.

Responsible and accountable for recruitment and retention plans.

Sets standards for selection of new employees, and evaluation of all employees.

Demonstrates improvements in employee engagement.12.

Establishes performance standards, performance monitoring, training, and innovation for Emergency Services including patient access, referral management, charge capture, and documentation and leveling.13.

Integrates teams where possible to ensure comparable standards and increased efficiencies.14.

Ensures effective scheduling and staffing guidelines to meet demand.

Supervises managerial staff.

Enhances staff responsibility and accountability for assessing patient care needs, adapting assignments related to delivery of care, and evaluating different options of providing care on a shift-by-shift basis.15.

Collaborates with service excellence team, Performance Excellence, Quality and Risk, marketing staff, finance and executive leaders to ensure top performance of the Emergency departments in our markets on all metrics.16.

Serves in a community leadership role representing both Emergency Services Departments to ensure program growth, collaboration with community based programs, police, and EMS/Diversion Council.

Partners with colleges as appropriate to ensure effective workforce development.17.

Creates a nursing environment marked by the use of evidence based practice, shared governance, support for and creation of staff empowerment structures, innovation and new knowledge generation, utilization of applied nursing research and technology.18.

Seamlessly integrates Emergency Department patient care issues into overall organizational processes.19.

Ensures shared accountability for professional practice.

Works with the Department of Emergency Medicine Chair, Medical Director and Attending Physicians and managers to facilitate, resolve patient care issues.20.

Represents Emergency Department strategy to executive leadership.21.

Participates in ENA.22.

Oversees/ reviews/updates related contracts to ensure compliance, patient care and billing appropriateness.23.

Other duties as assigned as assigned by management.QualificationsRequired EducationRequired Bachelor’s Degree in related discipline (BSN); Master’s Degree strongly preferredRequired Licensure and CertificationsCurrent RN licensure in Kentucky.

BLS (American Heart Association)Required Minimum Knowledge, Skills and AbilitiesMinimum 7 years as RN and 5 years leadership experience.Demonstration of proven results in leadership positions within the EDPREFERRED QualificationsMaster’s strongly preferred.

Emergency certification strongly preferred.Connect With Us!Not ready to apply, or can’t find a relevant opportunity?Join one of our Talent Communities (/connect?back=intro&in/_iframe=1&hashed=-435626305) to learn more about a career at CommonSpirit Health and experience #humankindness.CommonSpirit Health participates in E-verify.Requisition ID_2021-162679_Employment Type_Full Time_Department_Emergency Services_Hours / Pay Period_80_Shift_Day_Standard Hours_Day Shift_Facility / Process Level : Name_CHI Saint Joseph Health System_Location_KY-LEXINGTON_Equal OpportunityCommonSpirit Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce.

All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.