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Claims Manager – CAT OPS (Florida Remote)

Citizens Property Insurance Corporation

This is a Contract position in Lexington, KY posted November 22, 2021.

Searching for a place to make your mark?

Every great team depends on the individual contributions of its members the skills, talents and the passion that each team member brings.

At Citizens, were building a workforce of top achievers committed to our companys mission and vision.

Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service.

Our Values are public service, integrity, respect, responsiveness, and sound judgment.

We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders.

Come achieve and maximize your potential with us POSITION SUMMARY : This position is responsible for the direct supervision and accountability of internal, external and/or contracted staff for the investigation, adjustment, and settlement of claims and/or the assessment of claim performance.

Additionally, may be required to provide oversight to the multiple claims workflows and processes, conduct open and closed file reviews, mentor, train, and participate in the direct handling of claims to ensure compliance with company policies and objectives.

ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION.

THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.

Facilitates a work environment that fosters and supports ethical decision-making and actions by motivating, promoting and modeling ethical behavior, as well as executing job responsibilities in accordance with Citizens core values, ethics and information protection policies.

Responsible for managing claim personnel to include hiring, training, performance assessment, planning and delegation of work load, coaching and motivating to improve quality and quantity of work performed.

Conducts audits of the claims process to include coverage analysis, investigation, valuation, scope, estimate, reserving and the accurate disposition of claims.

Communicates effectively with agents, policyholders, Claims Unit personnel, External and Internal Stakeholders.

Ability to manage and adjust claims in accordance with Citizens Best Practices and Estimating Guidelines including proficiency with the electronic estimating system and management applications.

Completes field re-inspections of vendor or employee claims to ensure proper claim handling and compliance with company procedures.

Assists in the coordination of vendor involvement in all current claims models.

Participates in training and/or mentoring of internal, external and/or contracted staff.

Develops, analyzes and reports metrics useful in measuring team performance as well as the effectiveness of the claims operations.

Participates in workload surges and/or catastrophe response as needed, to include mandated overtime during specified catastrophic events.

May assist other Business Units as needed.

Required Knowledge, Skills And Abilities Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.

Ability to recognize problematic situations and put into effect creative solutions.

Demonstrates leadership and managerial skills.

Ability to coordinate large, diverse teams of adjusters, attorneys, consultants and/or experts.

Ability to exercise independent judgment and be self-motivated.

Strong analytical, organizational, negotiation and communication skills.

Ability to plan, prioritize workload, organize and coordinate multiple tasks and projects.

Ability to work independently, multi-task and adapt to frequent priority changes.

Advanced proficiency in Microsoft Word, Excel, and Outlook.

REQUIRED EDUCATION AND EXPERIENCE: High School Diploma or the Equivalent.

Bachelors degree OR 4 years of relevant experience OR a combination of college education and relevant work experience equivalent to 4 years.

2 or more years of supervisor/managerial experience or experience leading complex projects or teams.

Within 90 days of hire, a valid, active and appropriate Florida Adjuster license and Appointment will be required and maintained, as a condition of continued employment AND 5 or more years of experience relating to P&C claims (Personal & Commercial).

OR JD with 1 year of adjusting experience OR the designation of Chartered Property Casualty Underwriter (CPCU) OR J D, licensed to practice law in Florida and in good standing with The Florida Bar, is exempt from adjuster licensure at hire and has either: 6 months adjusting experience OR 6 or more months of insurance claims litigation experience OR the CPCU designation.

Preferred Qualifications 7 or more years of experience relating to P&C claims (Personal & Commercial).

4 or more years of supervisory experience with two (2) or more of those years relating to insurance.

Strong knowledge of Florida P&C Insurance marketplace including matters of coverage, damage assessment, legal climate and claims law.

Active Florida Adjuster license (620 or 644).

Industry designations and/or certifications.

Xactimate proficiency.

Physical Requirements This position requires the ability to sit, hear, converse over the telephone and key frequently on a computer for long periods of time (4 or more hours per day).

Position requires the ability to be mobile, operate a motor vehicle, climb roofs and inspect homes including attics & crawl spaces.

This position may require occasional overnight travel; and may be required to work for extended periods of time to include after standard business hours in addition to weekends in addition to weekends and holidays during catastrophe response, or as needed.

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more Retirement savings plan with a generous company match Medical, dental and vision coverage Company Paid employee basic life insurance and short-term disability.

Generous paid time off: vacation, sick and holiday leave Employee Assistance and Wellness Programs Tuition reimbursement Professional and leadership development opportunities Flexible work schedule and Alternative Work Arrangements Company Paid Parking Employee recognition programs Relocation assistance (where applicable) Community and volunteering opportunities Casual dress Citizens is Proud to Be an Equal Opportunity Employer Visa sponsorship is not available for this position.

Primary Location US-Florida Other Locations US-FL-Jacksonville Work Locations Jacksonville (Distributed Workforce
– Remote) Job Claims Organization CPIC BU Job Posting Aug 25, 2021, 8:48:17 AM