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Transportation Assistant Dispatcher

Veterans Health Administration

This is a Part-time position in Lexington, KY posted June 18, 2021.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/28/2021.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-06 position you must have served 52 weeks at the GS-05.

The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: (1) Make sound and logical decisions by identifying and utilizing appropriate resources when dealing with problems, issues, situations, and customers.

(2) Working knowledge of laws, regulations, directives, polices, procedures, performance measures and guidelines relating to VA medical benefits administration, organizational structure, VA mission/goals, Privacy Act of 1974, Freedom of Information Act (FOIA) and working practical knowledge of applicable VHA regulation, station directives, Public Laws, State Laws, Central Office directives, HIPPA regulations.

(3) Ability to meet and deal effectively with a wide variety of staff from many educational and skill levels to communicate clear instructions and interpretations.

(4) Ability to prepare and produce written instructions and a variety of correspondence.

(5) Must be able to manage emergency situations.

(6) Knowledgeable of consult management/scheduling/admissions/discharge, transfer, and administration with patient processing including diagnostic tests/studies, availability of these within the medical center and procurement outside this medical center when not available at this facility or other VA facilities.

(7) Working knowledge of electronic medical records.

(8) Knowledge of various departments within the medical center and policies and procedures as they are related to the Veteran Transportation Service Program clinics and patient care.

(9) Must demonstrate thorough knowledge of structure of electronic medical records.

Must demonstrate a broad knowledge and spectrum of the Scheduling Package, Patient Care Encounters (PCE) Package, Consult Management processes, Advanced Clinic Access principles, in addition to the Veteran Transportation Service Program Package and its use in VISTA applications.

(10) Proficient in using Microsoft software and other software programs deemed necessary by the Service.

You will be rated on the following Competencies for this position: Customer Service
– Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication
– Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Organizational Awareness
– Knows the organization’s mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

Technology Application
– Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is mostly sedentary; however; some bending, stretching, walking, and lifting are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at