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Technical Specialist

Adt

This is a Full-time position in Lexington, KY posted June 9, 2021.

Company Overview:

At ADT, we’ve been in the business of helping save lives for more than 145 years.

As the number one smart home security provider serving residential and business customers, our people are our most important asset.

Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives.

Join our team and help us protect what matters most.

For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Over $4 billion in total revenue Sales organization comprised of almost 2,800 professionals Over 8 million Customers in the US and Canada 900k+ customers added per year When an ADT customer calls, they get a LIVE answer When an ADT customer needs service, most often, they get it the next day
Position overview:
As an Install Consultant you will be a Smart Home solutions expert and a brand ambassador for ADT’s 6+ million customers.

Often acting as the first in-person touchpoint for our customers, you will play a critical role in providing a world-class, consultative customer installation and onboarding experience.

In this role you will identify and install security & Smart Home products and solutions that best meet the needs of ADT’s customers.

Additionally, you will act as the initial point of contact for our new customers; providing friendly and insightful product education and customer onboarding.

Key Responsibilities include: Help curate relationship between new customers and the ADT brand and product portfolio Complete in-home consultation and assessment
– architecting tailored security and Smart Home recommendations that best meet the customers needs Perform installation of purchased equipment and service.

Equipment including: Cameras (interior & exterior) Security hardware
– E.g., door/window sensors, motion detectors, touchscreen panels IoT and Smart Home devices (e.g., Smart Thermostats, Lighting, AI assistant) Complete customer onboarding and education of key products and services Finalize work orders and maintain and dispose of equipment using inventory management best practices Follow safety practices to safeguard against injury and damage to property.