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New Hire Technical – (Mgd Svc, PMO, Digital Inf) – CEC – Data Center Operations

Converge Technology Solutions

This is a Full-time position in Lexington, KY posted June 27, 2021.

SIS is seeking a talented and well-rounded Operations Administrator to join our Managed Solutions Center team in Lexington, KY.  The MSC Operation Administrator will be responsible for assisting the Director of Operations and the greater MSC staff, including development of our ITSM solution and other automation tools.  This individual will also be responsible for population and improvement of our CMDB, tracking and maintaining HW/SW licensing, customer implementations, and coordinating disaster recovery testing.  There will be a blend between technical knowledge and understanding of the environments and the statistical realities of a multi-tenant and multi-vendor datacenter implementation. Additionally, this resource will assist with activities related to the management of the Lexington Data Center.

Job Requirements:
3+ years of direct, on-the-job experience with network and computer systems, preferably in a multi-tenant environment (Managed Services experience preferred)  Knowledge of Support Desk Software with awareness of ITIL Service Desk process  Time management and organizational skills  Strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people  Demonstrated commitment to continuous learning and personal development  ITIL Foundations or related certifications Experience with ITSM tools such as Cherwell, Service Now, etc.