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Negotiator CLC Lodging


This is a Full-time position in Lexington, KY posted April 30, 2021.

The Negotiator is primarily responsible for researching hotel options, negotiating, and booking 45+ night reservations.

The position is also responsible for building and maintaining strong relationships with hotel contacts while communicating effectively with those contacts.

The Negotiator makes decisions while meeting the client s needs based on client guideline, feedback and travel policy.

The Negotiator is results driven, securing the lowest possible rates and easily overcoming obstacles.

The schedule for this position will be Friday through Tuesday from 10a-7pm.

Responsibilities : Manage reservation requests 30+ nights to fulfill customer needs and ensure customer satisfaction.

Utilize decision making skills to find hotel options which fit client guidelines.

Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.

Be proficient and consistent in providing a high-quality reservations and options to clients.

Complete negotiations on all requests 45+ nights based on the policies and procedures.

Perform more complex negotiations, including limited buying power, limited availability scenarios, reduced turnaround time while providing a target client savings %.

Identify trends and opportunities for client savings and potential market consolidation.

Secure rates, discounts, and RFPs with current and new hotel partners.

Exhibit and utilize knowledge of hotel industry and regional markets associated with clients.

Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.

Identify and resolve client and hotel issues on a daily basis.

Resolve all client and hotel calls regarding extensions, early departures or changes to a reservation.

Responsible for meeting or exceeding all client deadlines.

Consulting with clients to choose the option that best fits the client s needs.

Collaborate with Account Management teams and Long-Term Solutions to ensure network consolidation for our clients.

Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies.

Attend all scheduled trainings, meetings, or other events as assigned by supervisor.

Responsible for all other duties assigned as needed.

Qualifications: College degree or 1-3 years previous related experience.

Demonstrated ability to negotiate successfully with short notice and firm deadlines.

Demonstrated ability to problem solve at a high level through critical thinking.

Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.

Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet.

Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service.

Be available for on-call rotations which may fall outside of regular scheduled shifts.

Additional Requirements : Must be available for flexible scheduling including an on-call rotation Performance Standards Meet established metrics for quality, volume of work and due time adherence Adhere to schedule and CLC attendance policy Meet and exceed client expectations for turnaround time with all communications Adherence to all CLS Procedures/Processes Provide consistent level of accuracy Ensure CLC is meeting the client s needs and resolving all issues in a timely manner Meet established metrics for discount % and client savings % month over month Package Description Benefits on the first of the month following your hire date
– no matter when you are hired during the month!

Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you ve been with the company for 1 year!

Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.

Fun environment with contests and prizes!

Inclusive environment that promotes career growth!

Monthly employee appreciation and wellness events!

An on-site gym Robust PTO policy including: major holidays, vacation, sick days, and personal days Discounts at major wireless providers, wholesale grocery stores, and gyms Philanthropic support with both local and national organizations