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Guest Service Agent – WoodSpring Suites – Lexington, KY

Hotel Management Services

This is a Full-time position in Lexington, KY posted April 19, 2022.

WoodSpring Suites by Choice Hotel | Lexington, KYAre you searching for more than a simple work assignment?

Join our team and work with a fast-paced, growing company that offers a rewarding work experience and the opportunity to build a career in the hospitality industry.WoodSpring Suites is looking for an energetic Guest Service Agent to apply a smile and friendly attitude while interacting with guests and create a welcoming environment to promote a positive outcome in guest satisfaction.The position offers:Flexible hours (Monday
– Sunday as scheduled)Holiday Pay for scheduled and unscheduled team membersPaid Time Off Programs for part-time and full-time team membersBonus and/or rewards based on guest satisfaction scoresCross training for other hotel positionsFree support services for team members and family membersDiscounted room rates at participating Choice HotelsEssential Job Functions:Requires excellent customer service and problem solving skillsMust be available to work a variety of shifts including weekends and holidaysMaintains a professional business appearance, attitude and performanceResponsible for guest check-in and check-outProcess reservations, registrations, and extensions based on availabilityObtain all necessary guest information and payments within established standardsMaintains customer’s privacyDemonstrates and promotes a strong commitment to providing the best experience for guests and team membersDemonstrates good communication skills with GM, guests, and other staff membersResponsible for keeping track of shift detailsComplies with all safety and security policiesQualifications:Education: High School Diploma or equivalent, or General Education Degree (GED)Experience: Prior guest service experience in customer service related roleKnowledge: General understanding of common office/front; basic business management practicesAbilities:Read, comprehend, and follow written proceduresRespond calmly in situations of conflict and stressAdapt to changes in daily workProblem solve in a timely mannerSkills:Must be able to read, write, and speak English proficientlyEffective with organization, management of time and attention to detailEffective communication with staff and guestsEffective at multitasking and managing multiple projects at the same timeReports to: General ManagerHotel Management Services Inc.(HMS), established in 2011, is a fast-paced growing company in the hospitality industry providing full management services for hotel properties under the Choice umbrella.HMS is an Equal Opportunity Employer