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Group Housing Coordinator

Lexington Marriott City Center

This is a Full-time position in Lexington, KY posted November 28, 2021.

The Group Housing Coordinator is primarily responsible for assisting in and ensuring that bookings are handled and processed efficiently and correctly through interaction with the clients and sales department.

They are responsible for representing the hotel to prospective guests over the phone and through email correspondence in a professional and proficient manner.

Core Work Activities

· Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

· Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.

· Ensure accuracy of reservation, recognize guests’ needs and requests and properly communicate requests to appropriate departments.

· Work with event and sales managers to ensure accuracy of group room lists, reservations, group billing and email history.

· Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests.

· Answer questions about property facilities/services and room accommodations.

· Follow sales techniques to maximize revenue.

· Communicate information regarding designated VIP reservations.

· Input and access data in reservation system.

· Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.

· Oversee accuracy of room blocks and reservations.

· Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.

· Set-up proper billing accounts according to Accounting policies.

Physical Activities and Requirements
Frequently move and transport objects weighing less than or equal to 40 pounds without assistance and in excess of 40 pounds with assistance.

Regularly repositions self to collect objects from floor and overhead level.

Must stay in a stationary position and/or move for extended periods across an entire work shift.

Constantly determines accuracy, neatness and thoroughness of assigned work and inspects facilities or structures.

Frequently communicates and exchanges information with co-workers, including in environments with moderate noise levels.
Performs other duties as assigned and needed.’

Work Remotely

Must be available to be on site one day per week.
Job Type: Full-time

Pay: From $1.00 per hour

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
10 hour shift
8 hour shift
Day shift
Monday to Friday
Weekend availability
Work Location: One location