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Front Office Administrator

Legacy All Sports

This is a Full-time position in Lexington, KY posted November 28, 2021.

Customer Service Representative Job

We are hiring a full time customer service representative to assist with enrollment processes, customer inquiries and billing.

You will also be asked to answer phones, enroll students by phone/online/in person, learn our program structure to best assist our customers, and process payments.

Legacy All Sports is a family friendly facility with most of our students between the ages of 4-10 years.

We’re looking for a friendly, helpful individual that’s eager to take on this position.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Learning our program structures so that you can answer questions.
Processing enrollments, class changes, and overseeing customer accounts.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements: High school diploma, general education degree, or equivalent.

Knowledge of accounting and billing.
Comfortable using computers.
Ability to stay calm when customers are stressed or upset.
Comfortable speaking on the phone.
Experience working with customer support and accounts receivable required.
Work Location: One locationWork Remotely

No
Job Type: Full-time

Pay: $13.00
– $16.00 per hour

Benefits:
Dental insurance
Disability insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
10 hour shift
8 hour shift
Day shift
Monday to Friday
Weekend availability
COVID-19 considerations:
Due to the size and nature of our facility, Legacy is following our Phase 2 Illness Prevention Protocol.

A full description can be provided at request, but masks are recommended in the building ages 5+ for unvaccinated individuals.

Ability to commute/relocate:
Lexington, KY 40503: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: One location