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eCommerce Business Analyst – Remote

Armstrong World Industries

This is a Full-time position in Lexington, KY posted December 23, 2021.

Primary location: Remote, Remote
Relocation offered: No
Employment status: Full-Time
Travel: 10%
Non-compete: No

LOCATION: Fully remote work from home position that can be located anywhere within the United States.

Why consider working for Kanopiby Armstrong?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,500 employees and a manufacturing network of twelve facilities.

We recently launched our first eCommerce site, Kanopi, which is a cutting-edge, end-to-end platform that connects facility managers, business owners, and consumers with ceiling solutions. We are building a team to own, manage, and grow this platform as we work to transform the building products buying experience.

What you’ll be doing:

  • Works with the Product and UX Design Team to develop concepts that increase site conversion, average order value, improve internal efficiencies, and enhance overall site experience.
  • Defines, analyzes, prioritizes, and documents business requirements and user stories in Jira for new and ongoing features and enhancements.
  • Organizes and participates in various department coordination meetings and assists all stakeholders to prioritize our development process and validate all results.
  • Collaborates with QA and Development Team to validate new features.
  • Helps create and drive Kanopi’s A/B testing strategy and delivers results, insights, and recommendations that enhance the digital experience.
  • Assists with documentation for process flows.
  • Analyzes project progress and helps identify opportunity areas.
  • Participates in UAT (User Acceptance Testing) process.
  • Contributes ideas, researches, and assists in ownership of the Kanopi product roadmap.
  • Collaborates with Marketing, Product, and Engineering team members to make sure that the ecommerce experience is supporting our strategic goals.
  • Helps build and follow scalable processes to support our ecommerce business as we grow.

What will make you successful:

  • Knowledge and experience working with Agile/Scrum and/or waterfall development methodology
  • Past interaction with software development resources.
  • Detail oriented, analytical, proactive problem solver.
  • Proficient in Microsoft Office Suite, with expertise in Excel.
  • Understanding of JSON format.
  • Knowledge of SAP a plus.
  • Comfortable working in a rapidly changing “start-up” environment.
  • Quick learner and ability to adapt to a high-performance work environment.
  • Excellent oral and written communication skills.
  • Demonstrated ability to communicate effectively with many different teams and individuals.

Required Qualifications:

  • Bachelor’s degree, preferably in a relevant field.
  • 5 – 7 years of experience within a eCommerce/ product management team; with 3 – 5 years of experience specifically in a eCommerce Business Analyst or similar role.
  • Experience with Shopify or other eCommerce platforms is a must.
  • Experience with analytics tools a plus
  • Extensive experience writing agile user stories.

By joining us, you’ll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

  • A benefits package including medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more
  • Personal development to grow your career with us based on your strengths and interests
  • A casual environment where we have a recognition program for our team, and service awards. When in Lancaster, you will also be able to make the most of our fitness center and lunchtime cafe
  • A working culture that balances individual achievement with teamwork and collaboration. We draw on each other’s strengths and allow for different work styles to build engagement and satisfaction to deliver results

More reasons to join AWI/Kanopi:

  • Career Growth. There will be opportunities within both the Kanopi team as well as with some of our other digital teams. Kanopi represents an opportunity for you to learn and grow – we support individual employee development as well with training, conferences and stretch assignments.
  • Startup Environment. Kanopi represents an opportunity to be a part of a startup business with significantly more security/financial backing than most other startups. We have an opportunity to be creative in identifying and tackling better ways to serve our customers as we grow.
  • Market Leader. Armstrong World Industries (AWI) is a market leader in the industry, and has a strong brand and product reputation, and strong product development pipeline/track record of innovation; this allows us to reinvest back into growth areas for our business
  • Strategic Growth. Kanopi is one of three strategic growth initiatives for the company. Ability to be a key part of a high visibility team that has support and frequent interaction with our executive team.
  • Autonomy. Kanopi has a high degree of autonomy, while still having the support of the parent company. This allows us to move fast and do things differently, yet still take advantage of AWI infrastructure/tools.
  • Experienced Leadership. With experienced leadership and buy-in from the executive team, we quickly overcome any challenges/barriers.
  • Radical Simplicity. We streamline/automate to make our teams as efficient as possible. That means there is less bureaucracy that hinder some large organizations.
  • Flexibility. A flexible work environment as part of a hybrid team. Most of our team is all over the United States. We will continue to have occasional travel for team summits and development opportunities, bringing the best of both worlds together.
  • Bonus Program. Available dependent on performance of Kanopi and Armstrong

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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