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Customer Care Agent


This is a Full-time position in Lexington, KY posted June 22, 2021.

Due to growth, we have multiple openings in our award-winning call center! If you have customer service experience in retail, restaurant, business-to-business, etc. environments or are a recent college graduate that likes interacting with people, we want to talk to you!


In this role, you would be responsible for:

  • Delivering world class customer service to customers with issues and inquiries via phone in a contact center environment
  • Maintaining solid customer relationships by handling customer inquiries
  • Using proprietary software programs to track calls
  • Utilizing research skills to troubleshoot customer issues
  • Providing proactive communication to internal and external customers
  • Maintaining productive relationship with peers through positive team work 
  • Working with customers to identify automotive maintenance needs
  • Performing other duties as assigned

What You’ll Need:

  • High School diploma or equivalent
  • Authorized to work in the US

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.


We offer the following:


  • Incentive opportunity*
  • Paid training
  • Health insurance plans (medical, dental, vision)
  • 401(k)
  • Paid vacation and holidays*
  • Tuition reimbursement*
  • Employee Discounts
  • A fun work environment and much more!

Target of 5% of eligible base salary earnings. Plan based upon global Valvoline financial performance and provides a payout opportunity on an annual fiscal year basis. Terms and conditions apply, and benefits may differ depending on position.


Females and minorities encouraged to apply.


The Company endeavors to make its recruitment process accessible to any and all users.  Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.  Please contact Human Resources at 1-800-Valvoline or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process.  The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.