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CRC Specialist

VIPdesk Connect

This is a Full-time position in Lexington, KY posted November 21, 2021.

VIPdesk Connect is a certified B-Corp, Women-Owned Corporation, and Best Workplace winner committed to team member happiness. We’ve worked purposefully to create a culture built on the simple idea of being more human—of being a better listener to our team members, more responsive to customers, and more empathetic to all. We are passionate about customer service and seeking new team members for remote/work-from-home positions.

Remote Customer Service and Sales Representatives handle inbound calls for the nation’s largest online home improvement marketplace. Team Members assist customers find service professionals for their maintenance, repair, and improvement projects by assessing their needs, scheduling appointments, and referring to pre-screened contractors. Remote Customer Service and Sales Representatives use upselling and cross-selling techniques to convert inquiries into referrals.

What You’ll Do

With positive energy, represent Angi—the nation’s largest online home improvement marketplace—and assist homeowners find service professionals for maintenance, repair, and improvement projects.

Assist customers via phone to purchase home improvement services, answer questions about current or previous requests, and transfer to service providers.

Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions that exceed customer expectations.

Qualities We’re Seeking

  • Effective Communicator – Making connections with customers comes naturally. You are approachable and can adjust your style to adapt to a variety of situations and personalities. 
  • Problem-Solver – When faced with challenges, you use your knowledge of tools, tactics, and techniques to meet customers’ expectations and meet weekly goals. You seek alternative solutions and follow through with a new course of action. 
  • Optimism – With a positive attitude, you make customers feel at ease and can de-escalate and turn around interactions. 
  • Self-motivation –Accomplishing goals is what you live for. You are driven to exceed goals and eager to contribute to the team’s success. Your motivation is your greatest strength and the source of your success. 
  • Lives our Values – Helpful. Creative. Flexible. Positive Energy.

Job Requirements:

Other Responsibilities

  • Utilize proactive upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals
  • Applies policies and high-quality customer service guidelines

Requirements

  • High-school diploma or equivalent
  • 2+ years of customer service experience
  • Six months of inbound sales experience with upselling, preferred
  • Desire to meet and exceed sales goals and thrive in a performance-based environment
  • Polite, friendly, warm, and courteous phone demeanor
  • Confidence in asking questions and guiding conversations to resolve customer requests
  • Excellent verbal and written communication skills
  • Technically savvy including proficiency with Microsoft Office suite
  • Previous experience in a fast-paced call environment and Previous remote experience a plus
  • Knowledge of basic home repair services is a plus
  • Currently reside in AR, AZ, DE, FL, GA, IL, IN, KY, MD, NC, NE, NJ, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Benefits

  • 100% Remote/Work-from-Home
  • Paid Time Off
  • Medical, Dental, and Vision Insurance*
  • Flexible Spending Accounts
  • Life Insurance, accident/critical illness insurance
  • Growth Potential
  • And More

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.