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Client Success Associate (FATK) – Refreshments – SNE

Aramark

This is a Full-time position in Lexington, KY posted June 10, 2021.

Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.

We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day.

We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste.

Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index.

Learn more about working here at or connect with us on Facebook, Instagram and Twitter.DescriptionThe Client Success Associate position is responsible for providing exceptional customer service to clients in a professional manner through a variety of communication mediums.

CSA’s play an integral role in Aramark Refreshment Services’ (ARS) growth and retention strategy by promptly addressing client requests and educating clients on our products and services to grow market share.SPECIFIC RESPONSIBILITIES:Pro-actively engages clients to obtain product orders as assigned.Employs professional telephone sales techniques to maximize sales and grow market share by consistently engaging clients via up-selling opportunities.

I.E.

VOID closure, marketing promotion offerings, etc.Builds and maintains positive client relationships to foster growth and retention.Addresses client requests for order placement and/or service requests in a consistent manner via standard operating procedure adherence.Utilizes designated systems to document all client interactions, outcomes and follow-up requirements.Identifies and escalates risks to customer retention via standard processes to the appropriate parties.Manages inbound customer inquiries via phone, email, and web mediums to ensure all established service level expectations are met or exceeded.Establishes a strong working relationship with operational partners to support client growth and retention strategies.Assists in the maintenance of current and accurate customer contact information and requests within Salesforce.Contributes to a positive and collaborative work environment.Performs other duties as required or assigned in accordance with scope of activities enumerated above.QualificationsEDUCATION:High school diploma or equivalent is required.EXPERIENCE:Two years of customer service experience in an environment with defined performance standards and expectations is required.Salesforce or similar CRM system experience is preferred.Experience in a high call volume environment preferred.KNOWLEDGE, SKILLS & ABILITIES:Strong knowledge of customer service processes including handling complaints, service requests, order processing, etc.Ability to take initiative and strong sense of urgencyExcellent communication skills both written and verbalProven worth ethic, positive attitude and a team player who enjoys a challengeAbility to work with multiple software platforms to manage and execute client requestsExcellent analytical and problem-solving skills, with an attention to detailCapable of completing one-call customer resolutionMust have the ability to monitor and drive all company service programsAramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer Minority/Female/Disability/VeteranAramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.