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Field Service Technician

Central Business Systems, Inc

This is a Full-time position in Lexington, KY posted November 29, 2021.

Central Business Systems, Inc.

is one of the fastest growing office equipment and technology companies in the region.

We have been in business for over 75 years in Kentucky, Indiana and West Virginia.

Central Business Systems, Inc.

has a career opportunity for an entry-level to mid-level Regional Field Service Technician in the Central Kentucky area to provide installation, service, and repair of printers and mailing equipment for our customers in Lexington and other cities in and around Central Kentucky.

This position deals primarily with printer and mailing equipment, and while there is some need to IT skills, IT-related skills represent only a small portion of the regular job duties.

A typical day in this position may include and (or all) of the following:
Traveling 1-2 hours to a customer site to perform service or installation.
Performing mechanical repairs on large printers and/or mailing equipment.
Performing equipment installations and user training.

Diagnosing and repairing problems with printers or mailing equipment.
Completing additional training online or in a classroom to enhance technical ability and support skills.
Driving a box truck or minivan to deliver equipment or supplies to customer sites.
Duties and responsibilities include:
Service and repair of copiers, printers and mailing equipment.
Delivery and installation of copiers, printers and mailing equipment.
Complete company-provided training as requested to expand skills.
Dress and communicate professionally, especially at customer sites.
Work individually or with other technicians as needed.
Comply with all customer COVID-19 requirements while on site performing job duties.
Minimum required skills include, but are not limited to:
Good customer relation skills.
Ability to travel to areas outside Lexington as needed (Dependable transportation a must.)
Basic IT and networking skills (Printer driver installs on computers, basic network connectivity, and familiarity with IP addresses.)
Ability to manage trouble tickets efficiently and work with dispatch to coordinate work tasks.
Ability to move printer and mailing equipment to and from customer sites.
Ability to read technical service manuals and diagrams.
Preference will be given to candidates who also have any of the following:
Prior work experience with mailing and/or printing system service and repair.
Field service technician work experience (mechanical or electrical) of at least 1 year.
Professional training on Sharp, Quadient, or similar mailing and printing systems.
Proof of COVID-19 vaccination (due to increasing customer requirements.)
We offer:
Competitive wages with opportunities for increases and advancement based on performance.
Opportunity for professional development and specialized training.
Mileage reimbursement, paid holiday leave, excellent benefits, and more!
Job Type: Full-time

Pay: $18.00
– $22.00 per hour

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance
8 hour shift
Day shift
Monday to Friday
COVID-19 considerations:
We provide cleaning supplies and PPE to all staff, and maintain social distancing in the office as much as possible.

Field service staff must observe all customer COVID-19 requirements while on their property (including providing proof of vaccination.)

Associate (Preferred)
Technical: 1 year (Preferred)
Driver’s License (Required)
Willingness to travel:
50% (Required)
Work Location:
Multiple locations
Work Remotely:
Work Location: Multiple Locations