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Auto Glass Technician

Tire Discounters

This is a Full-time position in Lexington, KY posted December 22, 2021.

GENERAL DESCRIPTION:The AGRSS Certified Glass Technician utilize Tire Discounters’ & Auto Safety Council’s industry leading technology to skillfully complete vehicle glass repairs and replacements. Must be skilled in both cold knife & fiber wire removal, along with outstanding customer service by completing jobs with only the highest quality standard in mind. This is a mobile Glass Technician position, and therefore will work both in shop and mobile going to customer locations Must be able to work on your own and as a team.ESSENTIAL FUNCTIONS:* Professionally install vehicle glass by using both Cold Knife, Extractors & Fiber Line following all AGRSS & DOW Fitting and adhesive processes.* Deliver all Tire discounter Glass services without assistance at Shop or Mobile Shop in the most efficient and timely manner focusing primarily on safety, quality, and exceptional customer service.* Deliver work orders, customer administration and customer communication through the Tire discounters process and systems.* Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday.* Mentor, train, and assist other Technicians on a daily basis.* Communicate clearly and effectively with all scheduled customers using various forms of technology, including but not limited to in-person, texting or phone call conversations.* Ability to perform dynamic recalibrate Advanced Driver Assistance Systems utilizing Autel Scan Tools and processes.* Professionally install power window regulators and replace side and back window glass.* Have an advanced mechanical aptitude with the ability to demonstrate and share extensive knowledge of the Auto Safety Council (AGRSS) Fitment process* Ability to adjust to changes in schedule and work diligently and effectively with Customer Advocates and Dispatch to ensure customers are assisted in a timely manner.* Ability to cut flat glass and install as needed.* Provide customers with status updates for each repair or replacement scheduled.* Begin each day successfully by adhering to our daily Check-In Check-Out process.* Present, promote and sell Tire Discounters promotional items to customers.* Report any unexpected damage, accidents, injuries, or incomplete jobs to Glass Service Manager.* Undertake any other duties given to you by Glass Service ManagerEDUCATION AND WORK EXPERIENCE:* AGRSS Certified or require to become certified within 6 months* Have 3+ years of equivalent experience preferred* High School diploma or equivalent* Consistently exceed productivity (five installs per days) & quality standards* Follow Tire Discounters policies and procedures on every job* Fulfill all physical requirement of the job, including, but not limited to:* Ability to lift and carry up to 75 lbs. for short periods multiple times a day* Maintain adequate range of motion in upper extremities (shoulder, arm, elbow)* Ability to work at elevated heights* Remain on your feet for extended periods of time* The ability to operate a commercial vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements* Follow Tire Discounters policy on Personal Protective Equipment, including but not limited to safety glasses, uniform, approved footwear & nitrile gloves while working.* Safely handle sharp tools and razor blades while working with and around hazardous chemicals* Ability to remain flexible with hours and days trained/worked as workload fluctuates due to frequent changes in customer and business demands.* Work, collaborate effectively and assist other Technicians and leadership on a daily basis* Working outdoors in the both cold and hot weather* Maintain a professional appearance as well as maintenance and cleanliness requirements on Company vehicles* Exhibit self-motivation with organizational and time-management abilities* Complete all assigned training and certifications within the allotted timeframe* Ability to work independently with minimal supervision* Ability to work SaturdaysADDITIONAL REQUIREMENTS:* Must be authorized to work in the USA* No smoking in company van or on customers property