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University of Kentucky Federal Credit Union

This is a Contract position in Lexington, KY posted June 2, 2021.

UKFCU is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. UKFCU invites you to review the current “EEO Is the Law” poster as part of the application process. A link to the most current posters is . Please also see the 2015 Supplemental EEO Poster .

Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contact to let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening.


Title: Programmer

Department: Information Technology

Reports to: Director of IT Core System & Analytics

FLSA: Non-Exempt

Job Grade: 12

Job Purpose: Supports the credit union’s core system and other key databases and applications. Provides service to the Credit Union by encoding, testing, debugging and documenting programs, as well as assisting IT staff in other projects and providing end user support as needed.

Essential Job Results:


1. Programming

a. Works with Credit Union staff, management and vendors to identify programming needs.

b. Develops, encodes, tests and formats credit union reports and forms as requested by management or as needed by end users.

c. Optimizes operational efficiency by making improvements to existing systems through the automation of internal processes.

d. Communicates with employees and vendors concerning programming changes and application development.

e. Serves as a Credit Union contact for projects requiring programming changes.

f. Verifies with staff that requested changes are functioning as desired.

2. End User Help Desk

a. Provides support to end users on a variety of questions or problems via telephone calls, email and the helpdesk ticketing system.

b. Serves as the first point of contact for end users seeking technical assistance

related to system reports and forms.

c. Documents, tracks progress and monitors problems to ensure a timely resolution.

d. Directs issues with incoming requests to IT Management for resolution.

e. Maintains accurate records by documenting system changes, revisions, and problem resolutions. This activity may include but is not limited to:

i. Recording issues, problems, and their resolution in the help desk ticketing system.

ii. Follow-up and update end user status and information.

iii. Pass on any feedback or suggestions by end users to the appropriate internal teams.

iv. Identify and suggest possible improvements on procedures.

3. IT Projects

a. Assists other IT staff in other projects as needed.


  1. Maintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.
  2. Engages in problem resolution by clarifying the member’s and/or employee’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.

  1. Complies with UKFCU policies and procedures by enforcing and adhering to internal UKFCU procedures and board-established policies.
  2. Complies with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.
  3. Maintains professional and technical knowledge by maintaining an awareness of competitors’ rates and terms, industry trends and technology; attending staff meetings; identifying opportunities to attend seminars that enhance skills and maintain knowledge of new products that could assist in improving operational effectiveness; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
  4. Contributes to a team effort by accomplishing corporate and individual goals and other related results as needed.

Job Requirements:


  • Two to five years of similar or related experience in an IT environment.
  • Two year college degree or completion of a specialized course of study at a business or trade school or equivalent.
  • Existing knowledge of Web Development/HTML preferred
  • Existing knowledge of Java Script preferred
  • Ability to communicate with others one-on-one, fielding questions.
  • Ability to define problems, collect data, establish facts and draw conclusions while dealing with a standardized set of concrete variables.
  • Ability to understand database logic and layouts.
  • Ability to write reports, correspondence and procedures.
  • Ability to work independently but is also a team player.
  • Previous financial institution experience preferred.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to work mostly indoors in a climate controlled office setting; infrequently however, the employee will be working in a Datacenter that is fan cooled to low temperatures. The noise level in the work environment is usually moderate except when in the Datacenter or Server Rooms where the noise level can be high.


The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability.

*The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title, and shall not be construed as a declaration of the specific responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically outlined in this description.