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Customer Service Representative – Part Time

Aeg Worldwide

This is a Contract position in Lexington, KY posted December 19, 2021.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.

Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.

We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer Elevate Tickets is a rapidly growing company that focuses on technical solutions for the music festival industry.

We understand destination festivals, the culture and its needs.

And with thousands of hours at some of the biggest festivals across the country, we’ve pioneered advanced ticketing and RFID platforms that enhance the festival experience, empower fans and pave the way for a future of unforgettable events.

Position Summary: The Customer Service Representative is responsible for providing exceptional customer service.

The incumbent will answer incoming calls, assist customers with the ticketing system and ticketing issues, answer general questions related to ticketing, send follow-up emails and return calls.

Essential Functions: Handle a high volume of incoming service calls from customers while maintaining a composed, friendly demeanor.

Answer customer concerns and inquires and escalate as necessary Maintain computerized and/or written records of all customer contact, including account notes.

Make outbound customer service calls as required to current, past, and potential customers.

Additional responsibilities as assigned by management or other company assignees.

Required Qualifications: A minimum education level of High School Diploma or its equivalency A minimum of 1-2 years of related work experience Available for a part time schedule for at least one of the following Monday through Friday shifts: Experience in working in customer service or sales role Excellent listening, written and verbal communication skills with exceptional phone etiquette Eagerness to learn with the ability to comprehend and follow directions Assertive and results oriented with the ability to multitask and prioritize tasks efficiently Knowledge of Google Suite and Microsoft Office: Outlook, Word and Excel with the ability to learn required business systems Knowledge of ticketing software preferred AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.

AEG may require an employee to perform duties outside his/her normal description.