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Customer Service/Patient experience – PCA

Analysts

This is a Contract position in Lexington, KY posted November 27, 2021.

Role
– Customer/Patient experience
– PCA Location: 1400 Madison Ave., Mankato, MN 56001 Duration
– 6 Months Shift: M-F8am-5pm with an hour lunch .

40 Hours per week All interviews will be conducted virtually via Zoom, Microsoft Teams Meetings, or Skype
– Looking for strong customer service skills, ability to multi-task in a fast-paced environment, attention to detail, and problem-solving skills.

Previous home medical experience is preferred but not required.

Organizational Relationships: Reports to Manager/Supervisor of corresponding client Gift Shop location.

Works cooperatively with patients, visitors and client employees and other vendors within client.

Position Overview: Performs retail sales operations in the corresponding client Gift Shop location.

Assists customers with sale of product, competent in use of point of sales system, stocks and merchandises inventory, provides excellent customer service to patients, visitors, client employees and internal department representatives in a fast paced environment.

Assists in coordinating gift shop operations.

Works cooperatively with gift shop manager/supervisor in the realm of inventory control, product merchandising, record keeping, marketing and promotions.

Receives all merchandise; must be able to lift/move all inventory.

Additional Experience: Strong interpersonal skills, teamwork, and organizational skills.

Strong human relations/communication skills and ability to problem solve and make quick decisions.

Knowledge/use of the internet, Microsoft Outlook, Word and Excel basic applications.

Minimum Education: High school diploma or equivalent.

One year of previous customer/patient experience required.

One year of point of sales fundamentals required.

One year of retail sales and merchandise experience required.