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Customer Service

NTT DATA Services

This is a Full-time position in Lexington, KY posted April 1, 2021.

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services seeks a Customer Service Coordinator(temp to perm) to work on site at for our client in Lexington, KY

Customer Service Coordinator

General Summary
Growing Third Party Administrator is seeking an experienced Customer Service Representative on a full-time basis. The successful candidate will have experience in Customer Service with afocus on Medical claims,possess a professional and positive attitude, a track record of attention to detail, the ability to multi-task and think outside the box. We value hard work, honesty and integrity in our employees, we want them to be proud of their work and always put their best foot forward.
Principal Duties and Responsibilities

  • Maintain a high level of exceptional customer service and professionalism
  • Answer incoming calls in timely and profession manner
  • Navigate through customer service applications with speed and accuracy
  • Work with customers/providers to resolve all inquiries
  • Provide troubleshooting assistance to customers with technical issues
  • Read and interpret health insurance plan documents and accurately quote benefits
  • Read and interpret medical, dental, vision claims to provide answers to inquiries
  • Oversee and monitor EDI rejects to keep current
  • Work EDI rejects as needed in a timely manner
  • Assist with other projects when needed
  • All other office tasks as assigned by Supervisor

Knowledge / Skills / Abilities

  • Ability to function independently and as a team player
  • Ability to practice discretion when dealing with confidential and sensitive information
  • Ability to organize, prioritize and multitask
  • Ability and comfort level in working with numbers
  • Knowledge of our claims processes and procedures
  • Knowledge of computers, including Microsoft Office (Outlook, Excel, Word and Access)
  • Proven interpersonal and communications skills (written and oral)


Credentials and Experience

  • High School Diploma
  • 2-3 years experience in customer service (with focus in medical field)
  • ICD-10, CPT Coding Knowledge preferred
  • Self-Funding Experience a PLUS


Access to Protected Health Information (PHI) – This position requires the employee to handle PHI for duties related to underwriting. This position is responsible and accountable for maintaining the confidentiality, integrity and availability of protected health information.
Job Type: Full-time

About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.
NTT DATA, Inc. (the Company) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result