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Customer Service

Fooji, Inc.

This is a Full-time position in Lexington, KY posted April 1, 2021.

Whether it’s helping with a simple question, solving a complex issue, or refining product copy to make our product easier to use, Fooji Fan Support knows our clients’ fans inside and out, and does everything necessary to ensure a consistently positive experience. Ever had bad customer support? Ever felt like you kept having the same problem, or that the rep just wasn’t understanding your issue? There’s nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection!Requirements+ Resolve customer complaints via text, email, or social media.+ Assist with placement of orders, refunds, or exchanges.+ Advise on company information.+ Place or cancel orders.+ Act as the company gatekeeper.+ Suggest solutions when a product malfunctions.+ Inform customer of deals and promotions.+ Work with customer service manager to ensure proper customer service is being delivered.+ Compile reports on overall customer satisfaction.+ Communicate with Fooji couriers during campaigns and with FAQs.+ Assist the Project Management team with any day-of campaign needs. + Must be able to work at our headquarters in Lexington, KY.BenefitsAll of the great perks of a startup environment plus:+ Unlimited PTO & Sick Days+ 100% employer paid health, vision, and dental insurance for employees+ Latest Apple Hardware Provided+ Flexible Schedule / “Just Get The Work Done”