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Call Center Supervisor


This is a Full-time position in Lexington, KY posted November 24, 2021.

Job Summary
**The Call Center Supervisor will supervise and coordinate activities of workers providing telephone customer support services.

This will include performing Customer Service Representative Tasks, providing call center customer satisfaction and ensuring productivity of direct reports for assigned customer(s) and products.
Supervise Assigned TSC Representatives.
Track employee productivity and manage individual team members based on established KPIs
Identify concerns and communicate them to the TSC Manager.
Provide communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.
Train, motivate, develop and coach a team of TSC Representatives; Develop and maintain product efficiency and effectiveness reporting.
Provide direct product support to customer(s) and departments outside the TSC to improve efficiency and customer satisfaction.
Counsel TSC Representatives on immediate concerns that arise during the shift.
Work with TSC Manager to make necessary changes in staffing based on customer needs.
Perform other duties as assigned by the TSC Manager or TSC Director, CLC Lodging Shared Services.
2+ years supervisory experience, preferably in a call center
Problem solving
Knowledge of MS Word and Excel
Proficient communication that includes telephone, verbal and written skills.
Must have excellent time management ability and be able to prioritize tasks.
Additional Requirements
Must be available for flexible scheduling to support 24/7 business needs
Package Description
Benefits on the first of the month following your hire date
– no matter when you are hired during the month!
Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you’ve been with the company for 1 year!
Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
Fun environment with contests and prizes!
Inclusive environment that promotes career growth!
Monthly employee appreciation and wellness events!
Robust PTO policy including: major holidays, vacation, sick days, and personal days
Discounts at major wireless providers, wholesale grocery stores, and gyms
Philanthropic support with both local and national organizations
About the Company
**FLEETCOR Technologies, Inc.

(“FLEETCOR”) is a leading global provider of business payment solutions.

We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products.

We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
$2.4B Annual Revenue
600,000 Directly Served Business Clients
2.6B+ Transactions per Year
8,400+ Employees
(as of December 31, 2020)
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check.

We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift.

Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including
Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)
Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging.

We know different ideas, perspectives and backgrounds lead to better innovation and results.

We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
Empowering our people to share their experiences and ideas through open forums and individual conversations; and
Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to “make the difference” at FLEETCOR.
Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer.

FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Job Type: Full-time